Communication between a 'Brand' and its Customer should happen in vaccum (personal, like no one else is around). It's like You (Brand) conversing with God (Customer); it must be
- Honest (remember like God, Cutomer is tough to impress)
- Noticeable (like God has followers, Customer has many options - make your brand selection easier for it),
- Committed (like God has dedicated days for worship, Customer needs brand-reminders),
- Empowering (like God gets energy, power, belief from its followers, Customers should feel valuable, proud owning its Brand)
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